Terms & Conditions

By accessing our website(s), submitting forms, scheduling services, or otherwise engaging with Safe Basements and its affiliated companies under Vanterra Foundation Solutions ("Company," "we," "our"), you agree to these Terms & Conditions ("Terms"). If you disagree, do not use our services or website.

These Terms apply to:

• All company websites linking to these Terms
• Service requests and scheduling
• Communications with us
• Any services we provide

You must be at least 18 years old and have legal capacity to enter contracts. By using our services, you represent that you meet these requirements.

3.1 Service Scope

We provide foundation repair, basement waterproofing, crawl space repair, concrete lifting, and related services. All services are subject to:

• Site inspection and feasibility assessment
• Geographic service area availability
• Execution of a written Service Agreement
• Local permits and regulations

3.2 Estimates & Pricing

Website descriptions and estimates are informational only and non-binding until formalized in a Service Agreement. Final pricing depends on actual site conditions.

3.3 Service Agreements

Specific work is governed by the written Service Agreement you sign. If conflicts arise between these Terms and your Service Agreement, the Service Agreement controls.

If your location falls outside our primary service area, we may share your information with an affiliated Vanterra Foundation Solutions company to fulfill your request. This is for operational purposes only, not third-party marketing.

5.1 Electronic Communications

By providing contact information, you consent to receive communications about:

• Service scheduling and updates
• Appointment confirmations
• Follow-up communications
• Promotional offers (with opt-in consent)

5.2 SMS/Text Terms

• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out
• Reply HELP for assistance
• Consent not required for purchase

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information sharing and will not be shared with any third parties. Mobile numbers are disclosed only to the vendors that deliver messages on our behalf, or where required by law. See the Privacy Policy for detail.

5.3 Call Recording

Calls may be recorded for quality assurance and training. By calling or accepting our calls, you consent to recording.

5.4 On-Site Documentation

Technicians may photograph or record service visits for documentation, training, and warranty purposes.

5.5 Marketing Use of Project Media

By scheduling a free inspection, consultation, or service appointment, you grant Company a perpetual, royalty-free, worldwide, non-exclusive license to use photos, video, and audio captured in and around your property — including before-and-after comparisons — for marketing, advertising, social media, sales materials, and training, in any medium.

We will not publish your exact address, name, or contact information, and we will not publish recognizable images of you, your family, or other occupants without a separate signed release. You may decline marketing use at any time, at no cost and with no effect on your service, pricing, or warranty, by telling your technician or emailing [email protected]. Full terms are in Section 4.3 of the Privacy Policy.

All website content, logos, trademarks, and materials are owned by or licensed to Company and protected by intellectual property laws. You may not:

• Copy, modify, or distribute our content
• Use our trademarks without permission
• Scrape or automatically collect website data
• Create derivative works

You agree not to:

• Violate any laws or regulations
• Submit false or misleading information
• Interfere with website operation
• Attempt unauthorized access
• Transmit harmful code or malware
• Impersonate others
• Use our services for unlawful purposes

Your information is handled according to our Privacy Policy. By using our services, you consent to our data practices as described therein.

9.1 Service Warranties

Warranties for specific work are detailed in your Service Agreement. No additional warranties apply unless explicitly stated.

9.2 Website Disclaimer

THE WEBSITE AND INFORMATION ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT GUARANTEE:

• Uninterrupted website access
• Error-free operation
• Accuracy of all information
• Freedom from viruses or harmful components

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE AT ISSUE IN THE 12 MONTHS PRECEDING THE CLAIM.

These limitations apply regardless of legal theory and even if we knew of potential damages.

You agree to defend, indemnify, and hold harmless Company, its affiliates, and their respective officers, directors, employees, and agents from claims arising from:

• Your breach of these Terms
• Your use of our services or website
• Your violation of laws or third-party rights
• Information you provide to us

We may suspend or terminate your access to our website or services at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Any reason at our discretion

Upon termination, your right to use our services ceases immediately.

These Terms are governed by the laws of the state where services are performed. Any disputes shall be resolved in the appropriate courts of that state.

We may modify these Terms at any time. Continued use after changes constitutes acceptance. Check the "Last Updated" date for the current version.

If any provision is deemed invalid, the remaining Terms continue in full effect.

These Terms, the Privacy Policy, and any Service Agreement constitute the complete agreement between us, superseding prior understandings.

Vanterra Foundation Solutions
205 W Oklahoma Ave
Knoxville, TN 37917
Phone: 888-698-1958
Email: [email protected]